Postage queries

Dispatch Times

We like to get your goods sent to you as quickly as possible, and if you order before 1400 GMT on Monday to Friday we'll get your parcel in the post on the same day. If your order contains goods which are made to order the extra time needed for this will be given in the listing.

As well as an automated response when you place your order, you'll also get an email from us telling you when your goods will be posted. If your order is time critical and you live in the UK, you can choose to select the option of tracked and signed for delivery from the postage options menu. If an item is out of stock we will email you to arrange a replacement or refund so we can get your order sent without delay.

Postage Costs

Parcels to the UK receive freepost and parcels are sent by RoyalMail48.

Tracked and signed for post is available for £3.70

Parcels to Europe else cost £3.50 and orders over £50 are sent by freepost.

Parcels to everywhere else cost £6 and orders over £75 are sent by freepost.

Tracked and signed for post is available for £9.45 to Europe and £11.20 for everywhere else

Delayed or Missing Parcels

We send all parcels by either first class mail or airmail. UK parcels should arrive within 2 days, airmail within 5-7 working days. If your order qualifies for free postage it will be sent by second class post in the UK and may take a day longer to reach you.

If a UK parcel hasn't arrived within 3 working days, please check with your sorting office to find out if they are holding a parcel for you but haven't left a card. Unfortunately this seems to be increasingly common, and it's where most of our missing parcels turn up.

We don't obtain proof of posting for each parcel as this doesn't give us any ability to track anything. If you tell us a parcel hasn't arrived we're happy to accept that. We're often able to confirm if other items posted on the same day have arrived (so you know that mail was picked up and sorted). You can choose tracked and signed for post from the options at checkout.

For untracked post we cannot make any claim against the post office until 15 working days have passed from the posting date, so don't offer refunds or replacements for this period. Almost every parcel does turn up within 15 days, so while we appreciate that it can be frustrating, we'll ask you to wait. Overseas parcels are not considered as missing by the post office for three months, and we apply a two month waiting period before treating the parcel as lost. This allows time for parcels to be returned to us.

After 15 working days for UK customers and two months for everyone else we will arrange a refund or replacement.

We will not refund you if you give us an incorrect or incomplete address so please check that the details you have provided are correct. In the event that a parcel is returned to us after incorrect details are given we will offer you the option of having the parcels sent to the correct address at your cost or receiving a refund of the parcel value less postage costs.

If you ask for your parcel to be left in a safe place we will put this information on the parcel for your post person. Please note that we cannot take responsibility for missing parcels with leave in a safe place instructions.

If you have parcels which do not arrive we may ask that all further orders are sent as tracked and signed for.

Customs Labels

All parcels sent outside the EU have customs labels with the correct value of the goods shown. This includes any postage charged.